Google Messaging Notifications

Once you've integrated your system with Google My Business (GMB), you may want to set up notifications when someone messages you through the platform. Follow these simple steps to create a trigger to be notified when you get a new GMB message.

Note: This article is for creating triggers after you've integrated with GMB. Check out our article "How to Enable Google My Business Messaging" for the tutorial on how to get the integration setup.

Step 1: Setting up the Trigger

• Navigate to Triggers to create a new trigger.
  

• Under Part 1 (“Rule”), set up "Customer Replied" as the event to trigger the automation.
  

Then define the filter as "Reply Channel" > "GMB Messaging".

• In Part 2 (“Action”), set up whatever type of notification you want, such as an “email”, “SMS” or a “Push Notification” to yourself or a user on your team, to be notified that a new GMB message has come in. In the example below, we set up a text to a specific number.
  

Don't forget to save and activate your trigger.

Step 2: Viewing your GMB Messages

• To view the messages, go to your Conversations tab.
  

You can reply directly from there.