Round Robin Campaigns
Chris Liles
Last Update 4 года назад
1. Create multiple users (sales people)
You need to have multiple users set up within your Caffeine™ account.
Follow the steps bellow to create multiple users.
Click Settings.
Click Team Management.
Click Add Employee.
Fill in the user information.
Click Save.
(More information on creating new User accounts can be found under the Platform Navigation>Settings support heading)
2. Assign multiple users to a campaign
Users must be assigned to a campaign in order to turn it into a round robin campaign.
Follow the steps below to assign users to a campaign.
Click Marketing -> Campaigns on left column
Create or open an existing campaign.
Click Campaign Configuration.
Click the Users dropdown and select multiple users to assign to the campaign.
Click Save.
Email Settings: It is suggested to leave the from email and from name (sub fields of From address) within campaign configuration blank as the system will default back to the name and emails you setup for the user (see step 1.). This makes any email within the campaign look like it is coming from a unique user.
You can use merge fields to customize emails and SMS, further making them look like they are coming from a specific user, eg: {{user.name}}
3. Create a pipeline and trigger (optional)